Privacy Policy

Clappery Crafts Privacy Policy

Updated February 2024

Our contact details

Name: Clappery Crafts

E-mail: hancockteesdale@gmail.com

The type of personal information we collect

We currently collect and process the following information on our website:

·       Personal identifiers, contacts and characteristics (for example, name and contact details)

·       The orders you process from our site

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       Placing an order on https://clappery-crafts.co.uk

·       Contacting us via https://clappery-crafts.co.uk or via social media.

We use the information that you have given us in order to process your orders and deal with any inquires.

We do not share your information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hancockteesdale@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your personal information, your orders and message for 7 years. We will then dispose your information unless you request us to do so before.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hancockteesdale@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hancockteesdale@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk